Refund policy

Last updated: October 18, 2026

Every gud things case is printed to order for the exact phone you choose. Because each one is made just for you, we can't take back an item because you changed your mind. If anything is wrong with your order, though, we'll make it right.

What we replace for free

Within 30 days of delivery, we'll send a free replacement if your item:

  • Arrived damaged. The item or its packaging was damaged in shipping.
  • Has a defect. For example, a crack, a print flaw, peeling, or a case that doesn't fit the model it was made for.
  • Was printed wrong. Wrong design, wrong color, or wrong model compared with your order.
  • Was lost in transit. Tracking shows no delivery, or shows delivery but the package never arrived (see "Lost packages" below).

Picked the wrong model?

It happens. If you ordered a case for the wrong device, we'll reprint your design for the right one one time, free, within 30 days of delivery. You don't need to send the first case back.

What isn't covered

  • Change of mind, or no longer wanting the item.
  • Normal wear, such as scuffs, scratches or fading from everyday use.
  • Damage from drops, accidents, heat, or chemicals after delivery.
  • A second wrong-model reprint on the same order.
  • Small differences between the color on your screen and the printed color. Screens vary, and printed colors can differ slightly.

A gud things case helps protect your device but is not a guarantee against damage. We are not responsible for damage to the device itself.

How to request a replacement

  1. Email support@gudthings.co within 30 days of delivery with your order number.
  2. Include a clear photo of the item and the issue (and the shipping box if it arrived damaged).
  3. We'll reply within 2 business days. Once approved, your replacement is printed and shipped at no cost.

In most cases you don't need to send anything back. If we do ask for a return, we'll send a prepaid label.

Lost packages

If tracking hasn't updated for 7 days, or your package shows delivered but you can't find it, check with neighbors and your local post office first, then email us. We'll file a claim with the carrier and send a replacement once it's confirmed lost. Please double-check your shipping address at checkout. We can't replace orders sent to an incorrect address that was entered at checkout.

Refunds

We prefer to replace, so you get the item you wanted. If we can't produce a replacement (for example, a model or design is discontinued), we'll refund the item to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.

Cancellations

Orders go to print quickly, usually within a few hours. If you need to cancel or change an order, email us as soon as possible. If it hasn't started printing, we'll cancel it and refund you in full. Once printing has started, we can't cancel.

Contact

gud things (Bubi Books LLC)
support@gudthings.co
Florida, USA